Crickex Live Privacy Policy

1. Introduction

Welcome to Crickex Live. This Privacy Policy is prepared for users in Bangladesh to help you clearly understand how we collect, use, and safeguard your personal information.

Crickex live is a trusted online betting and casino platform. Your privacy is not a formality to us — it is a core responsibility. When you register, place a bet, or download our app, certain information naturally comes our way. This policy explains in detail how carefully we handle that information.

By accepting this policy, you are entering into an honest relationship with Crickex Live. We believe transparency is the best policy.

2. What Information We Collect

Crickex Live collects two types of information from users — data you provide directly and data collected automatically.

2.1 Information You Provide Directly

Information you provide directly when you register or use our services:

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the platform:

• IP address and device type.
• Browser information and operating system.
• Which pages you visited on the site and how long you spent on them.
• Logs of betting and gaming activity.
• Login time and location data.

3. How Your Information Is Used

Crickex Live uses your information only for the purposes listed below. We never use your data for unnecessary or unauthorized purposes.

• Account Management: For registration, login, and identity verification.
• Transaction Process: For processing deposits, withdrawals, and bonuses.
• Customer Support: To address your questions and resolve complaints.
• Security: To prevent fraud and money laundering.
• Legal Obligations: To meet regulatory authority requirements.
• Service Improvement: To improve your experience on the platform.
• Promotional Communications: To inform you about offers and new features, only with your consent.

4. Information Sharing Policy

Crickex live never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Limited information is shared with trusted partner companies for payment processing, KYC verification, and technical support. They are required to uphold the same privacy standards we follow.

4.2 Legal Requirements

We are legally required to provide information in response to court orders or valid requests from government regulatory authorities.

4.3 Corporate Changes

In the event of a company merger or acquisition, data may be transferred, but the new owner will be bound to uphold the same privacy policy.

5. Cookie Policy

Crickex Live's website and app use cookies. Cookies are small data files stored in your browser that help enhance your experience.

You can disable cookies through your browser settings. Please note that turning off essential cookies may prevent the platform from functioning properly.

6. Security Measures

Crickex live uses industry-leading security technology to protect your information. The following measures form the foundation of our security framework:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewall to block unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Audits: Security testing by third parties.
• Data Masking: Sensitive information is masked when displayed.
• Suspicious Activity Detection: AI-powered fraud detection system.

7. Your Rights

As a Crickex Live user, you have the following rights regarding your information. Contact our support team to exercise any of these rights.

We generally respond to rights requests within 72 hours of receipt. Complex cases may take up to 30 days.

8. Data Retention Period

Crickex live does not retain your information longer than necessary. Different types of data are subject to different retention periods:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: 5 years after verification.
• Support Conversations: 2 years after last contact.
• Cookie Data: Up to 1 year.

Upon expiry, data is securely deleted or anonymized.

9. Minor Protection

Crickex Live is strictly prohibited for anyone under 18. We do not knowingly collect information from minors.

If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated data will be deleted.

10. Changes to Policy

Crickex live may update this Privacy Policy as needed. For significant changes, we will notify you at your registered email address and display a notice on the platform.

Continued use of the platform after a policy update will be considered acceptance of the new terms. We recommend reviewing any policy change notice when you receive one.

The date of each update will be noted at the top of this page, so you can easily see when changes were last made.

11. Contact Us

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact us:

Our privacy team is available seven days a week to receive your requests. We take every request seriously and work to resolve it as quickly as possible.